Elements and Performance Criteria
- Contribute to the effective operation of the workgroup
- Identify own job responsibilities and their contribution to service delivery
- Work within defined job role and responsibilities
- Seek assistance and direction and obtain as required
- Work in a manner that complements that of others according to policies and rules of workplace practice
- Complete activities to standard expected in workplace
- Carry out set tasks in a positive and courteous manner
- Identify resources needed to carry out own work duties
- Deal with shortages of resources according to organisation practices
- Keep work area well organised and safe in accordance with relevant standards/policies
- Review and develop own work performance
- Monitor own work according to requirements for job quality and customer service
- Plan work activities to achieve individual objectives and organisation expectations
- Report to supervisor when work requirements are unable to be met
- Clearly communicate to supervisor/appropriate person, need for additional support to improve performance
- Report need for training to supervisor, as required
- Undertake training as appropriate
- Take opportunities for support and supervision as required
- Work cooperatively with others
- Use problem solving when necessary so work is completed according to organisation policies and practices
- Demonstrate respect for individual differences of workers in workplace relationships
- Demonstrate understanding and application of the value of cultural differences and diversity when working with others
- Identify and show respect for different roles and responsibilities
- Behave appropriately in the workplace, in a manner likely to promote cooperation
- Share information with others in order to complete set activities
- Report conflicts in the workplace to supervisor
- Contribute to the development of policies, practices and structures of an organisation